Function:
Offering excellent customer service to guests and members, and assisting the clinic manager in daily operational tasks.
Essential Duties:
- Providing excellent service to s to manager. members/guests by answering phone calls, checking members in and out for appointments, setting appointments, greeting members/guests upon arrival and selling and renewing memberships, calling inactive members to invite an appointment, log and relay member concern
- Assists in maintaining professional, clean and organized front desk and reception area.
- Understands and applies strategic sales offerings (dues/cash, auto renewable, etc.)
- Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys.
- Assists in maintaining cleanliness of therapy rooms, common areas and store room, assist with stocking linen shelves and replacing full linen bags; assists with checking lotion supplies and assists with inventory.
- Other duties as assigned by Clinic Management.
Education, Skills and Experience:
- High school diploma or equivalent (GED) required.
- Basic math and cash handling experience, phone and computer skills.
- Customer service and sales experience, preferred.
- Must be customer service oriented and able to interact professionally with members/guests, prospective clients, vendors and clinic management.
- Must have good communication skills in order to effectively communicate with members/guests on membership benefits, and clinic policies and procedures.
- Must be able to prioritize and perform multiple tasks.
- Must work cohesively with others in a fun and fast paced environment.
- Must be able to work flexible days and hours.
- Satisfactory results of background and reference check is a condition of employment in this position.
- General knowledge of services and modalities offered by Massage Envy Spa. Understands and believes in the healing benefits of massage therapy and bodywork.
Physical Demands:
- Must be able to interact and communicate effectively with members/guests, co-workers, clinic management and vendors.
- Must be able to use office equipment, including telephones, computers, fax and copier machines.
- Reasonable accommodations are available to individuals with disabilities, upon request, as required by law.
- Able to work flexible days and hours.
- Is regularly at work and on time, as scheduled.
Communications and Personal Interactions:
- Must be customer service oriented.
- Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, co-workers, management and vendors.
- Follows management's policies, procedures and direction.
- Accepts constructive criticism in a positive manner and uses it as a learning tool.
Compensation: $11.00 - $12.75 per hour
Massage Envy (NCT Company d.b.a.)
Become part of a culture that makes a difference in people's lives.
Massage Envy is excited for you to become part of our team! Experience the satisfaction of a profession that allows you to help others. Build a career that offers you independence and control of your time, a career where you will love what you do every day.
Massage Envy: More of a culture than a company.
Like you, we're out to make a difference in people's lives. Maybe that's why Massage Envy has its own unique culture.You'll find it to be a friendly, giving, and supportive environment. At Massage Envy, massage therapists and estheticians are part of a culture focused on making a difference in the lives of those we touch. A career in massage therapy and skincare should mean practicing your art in a supportive and professional environment, and at Massage Envy, that's exactly what you'll find.
Professional Development
Massage Envy supports massage therapists and estheticians through in-house training and continuing education courses to further develop skills and techniques.
For our massage therapists, Massage Envy offers affordable and professional online continuing education courses, and internal Envy signature services and professional development training. For our estheticians, Massage Envy offers internal professional development and skincare training programs and ongoing support and training from Murad International educators and account executives.
Company Website: www.massageenvy.com
(if you already have a resume on Indeed)